At MovementX we channel all of our efforts into bettering the lives of the people around us: our patients, our providers, our partners, our employees, and you! From the very first touchpoint with MovementX, our customers should feel the same excitement about the company as we feel waking up every morning. We are looking for a full time, remote, Customer Success rep who can help empower our customers to have an 11-star experience with us.
MovementX Mission: To help people move their best so they can live their best
MovementX Vision: A world healed by movement
Core Values: Kaizen – Empathy – Community – Passion x Purpose
Culture Deck: The MX Way
- Lead Conversion responsible for fostering new patient referrals, lead conversion, and patient intake.
- Skillsets: Must have a strong comfort with phone calls and be able to speak to the value of physical therapy.
- Administrative Assistance responsible for all medical record requests, patient chart management, and delegating incoming requests via fax and email.
- Skillsets: Strong organizational, delegation, and communication skills
- Customer Support manages and delegates all customer support inquiries including questions about intake, payment, and technical support.
- Skillsets: Must be technically savvy, have a positive attitude, and have strong problem solving skills.
- Care Coordination fosters relationships with referral sources and manages coordination of patient care as needed
- Skillsets: Responsive communication, good emotional intelligence, strong relationship development skills.
- Facilitates executive team and staff in various daily administrative roles
Preferred, but not required:
- At least 1 year experience in a office administrative or executive assistant role
- Experience in a healthcare or parallel industry
- Full time, salaried position
- Unlimited PTO
- Healthcare, dental, and vision benefits
- Full Remote position, with regular team touch points and occasional in-person gatherings.
- Flexible working hours
- An incredible, fun, growing team with a fantastic people-centric company culture!