Updated August 28, 2026

About The Role

This is a remote, part-time healthcare job—sometimes called a patient access representative, medical scheduling coordinator, or patient care coordinator. You’ll work from home on a set evening and weekend schedule. If you’ve worked in a front office, a medical call center, or any customer service role where people counted on you, you already have most of what we need.

How It Works

As Patient Intake Coordinator at MovementX, you will serve as the primary point of contact for prospective and existing patients during extended-hours and weekend coverage. You will join a fast-growing, mission-driven team dedicated to delivering high-quality, personalized physical therapy services.

In this role, you will play a critical part in providing exceptional customer support, managing patient lead inquiries, and ensuring seamless scheduling and onboarding for our patients.

Delivering an 11-star patient experience is critical to MovementX’s success, and you will play a big role in delivering prompt and clear communication that adds to and enhances the patient experience.

Ideal Hours: Mon–Thu 2:00–5:00pm PT and Sat–Sun 8:00am–12:00pm PT with some flexibility. Ideally, you also have room to provide coverage during regular business hour coverage a few times per month (9am-5pm ET, Mon-Fri).

A Little More About Us

Key Responsibilities

• Report directly to the Chief Marketing Officer (CMO).
• Answer all inbound patient calls live during shift.
• Monitor live support chat channels during shift.
• Answer tier-1 FAQs: cash-pay model, ~$225/session, mobile/in-home delivery, markets served, superbill vs. insurance.
• Log every lead in our Lead Tracker with source, market, and injury info.
• Book patients directly into provider availability.
• Clear the voicemail queue at shift start and shift end.
• End-of-shift handoff communication with other teammates.

What Success Looks Like

Preferred Qualifications

While not required, we encourage candidates with the following experience and skills to apply:

• Experience: 1+ years in customer service, patient intake, administrative support, or call center operations.
• Character: Highly reliable, compassionate listener, detail-oriented, highly organized, and self-motivated to work independently.
• Education: College degree or High School diploma.
• Tech Stack: Proficiency with phone systems (Vonage), CRM/Lead Trackers, live chat tools (Slack), email (Gmail), and artificial intelligence tools (Gemini).
• Industry: Ideal experience includes physical therapy or out of network healthcare experience, however no experience is required to apply.

Why Join Us

• World Class Culture. A lot of companies say ‘people are our greatest asset,’ but we have the action and culture to prove it.
• Mission Driven. Our mission is our north star, and everything we do is guided towards it. We truly live our mission of helping people move and live their best.
• Opportunity for Impact. You’ll be driving forward meaningful work that transforms lives for the good on a daily basis. Our providers and staff are dedicated to taking great care of our patients, providers, and partners—and you’ll be the one shaping their experience from the very beginning.
• Autonomy. We are looking for someone to hand the keys to, and we will trust you not only to be a great steward of our systems, but to make it better for all who come next.
• Compensation Package. We already mentioned ‘people are our greatest asset,’ and we want your comp to grow as our organization grows.

Frequently Asked Questions

• Is this job fully remote? Yes. This is a 100% work-from-home role. You’ll need reliable internet, a quiet space for patient calls, and a computer. Pacific time zone is preferred so we can more fully cover our West Coast markets.

• What are the actual hours? Monday through Thursday 2-5pm PT and Saturday/Sunday 8am-12pm PT, roughly 20 hours per week. Your part-time schedule is set far in advance, so you can plan your life around it.

• Is this W2 or 1099? W2.

• Do I need healthcare or physical therapy experience? No. Most of what you’ll do is listen well, utilize our existing systems, answer clearly, and keep good records. We’ll train you on the physical therapy side. If you’ve worked in a medical office or call center, that’s a bonus, but not a requirement.

• Do I need a college degree? No. A high school diploma is fine. We care more about reliability and how you make people feel on the phone.

• What equipment do you provide? We provide your phone system (Vonage), Slack, Gmail, and all software licenses. You can use your own computer, phone, and internet.

• Is there room to grow? Yes. This role sits at the front door of our patient experience. As MovementX grows, so does this team — and we promote from within.

• How long does hiring take? We are looking to fill this role by the end of September 2026.

• What is MovementX? MovementX is a mobile physical therapy company — our therapists travel to patients’ homes, gyms, and offices across +16 states. We’re a 4-time Inc. 5000 honoree with a 4.9 Glassdoor rating.

How The Job Application Process Works

Apply now to get started. From there, you may be selected for two rounds of interviews and an opportunity to connect with a current MovementX physical therapist. If the stars align and there’s a perfect fit, we’ll make you an offer. We review applications on a rolling basis and we’re hiring for a start in late September 2026.