Patient FAQs
Patient FAQs
Our physical therapists are trained in a variety of specialties including spine, orthopedics & sports, pelvic & women’s health, maternity care, neurological conditions, pediatrics, and more. We also believe in more than just reactive care, we believe in preventative care. If you are having difficulty achieving your goals or want to take your movement skills to the next level, a MovementX physical therapist or personal trainer will be there to help you move better. Explore our Services page for more information on specific conditions we treat.
Choosing between in-home and clinic-based care depends on your needs and preferences. MovementX brings concierge physical therapy directly to you, whether that’s at your home, gym, office, a local track, or even virtually via telehealth. However, if you prefer a dedicated treatment space, we’ve also partnered with several local gyms and other locations to provide a comfortable private setting for your care.
Wherever movement happens in your life, we’ll be there to support you. Contact us to discuss the best option for you.
We want to thank you for joining us on this journey into a new era of physical therapy and healthcare!
To get started, sign up to become a patient:
- Option 1: Do you already have a physical therapist in mind? After creating your account, select “I Know a Provider I’d Like to Book With” and search for your physical therapist’s name. Once you complete the sign-up process, you will be directly connected with your physical therapist who will reach out to you within 24 hours.
- Option 2: Don’t have a physical therapist yet but looking for a great fit? Select “I’m Looking for a Provider To Book With” and one of our team members will reach out to you immediately.
Once you’ve found your physical therapist and finished the sign up process, you can ask your physical therapist about their experience, their availability, your condition, and any other question you may have…free of charge. However, before you’re able to access the full message functionality, we’ll need you to input your payment information. Don’t worry, you won’t be charged a cent until after your first session is completed and all payment information is housed securely by our third party payment processor.
You and your physical therapist will then decide on a time and place to host your first session. From there, we expect you to have a phenomenal care experience. It’s our guarantee!
Not only will we help you achieve your health and wellness goals, we will coordinate with your care team; your physicians, personal trainers, family members, massage therapists, chiropractors, and more. Because of our concierge level care model, we see fewer patients each week which means we have more time to focus on you. We will work with you to be an active participant in your health and to understand the implications and options for care. We expect that treatment with MovementX will revolutionize your care expectations.
Physical therapy, also known as “physiotherapy,” has its roots in World War I when soldiers returning from war required rehabilitation after serious injury. Since this time, the profession has evolved to a post-graduate Doctoral degree offered by University Medical Schools.
Today, physical therapists have evolved our expertise past traditional surgical rehabilitation. We not only treat surgery and acute injury, we also treat and diagnose pain and injury, manage chronic neurological and degenerative conditions, and are extensively trained in wellness, performance enhancement, and fitness training.
Physical therapy is considered a “conservative treatment option” by the American Medical Association which means that we help you recover without invasive treatments such as injections or surgery. Unlike many alternative treatment options, physical therapy is an evidence-based profession with extensive backing by research and clinical trials proving our efficacy.
At your first appointment your physical therapist will perform an extensive evaluation consisting of a complete medical history review, ruling out serious conditions, strength and range of motion measurements, and an evaluation of your postures and movement patterns. Based on these findings, your physical therapist will utilize a combination of manual therapy, exercise, and movement analysis to help you achieve your goals. We will also help coordinate your care and refer out for imaging, medication, or possible surgical referrals as needed. Learn more about how physical therapists treat here!
No, you do not need a doctor’s referral to start physical therapy with MovementX. In all U.S. states, you can see a physical therapist directly when you have pain or an injury. Research shows that starting physical therapy early leads to better outcomes, so don’t wait—contact us today to schedule your evaluation.
Some states require a referral after a certain period of treatment, and some insurance companies require a referral for reimbursement. If you’re unsure about your specific situation, contact us at (202) 681-1474 or info@movement-x.com, and we’ll verify for you.
We’ve all heard the horror stories of physicians burried with their heads in their laptops or patients only seeing their PT every few visits. Our sessions are more than one on one…they are lazer focused on the only thing that matters. You! We never hand off your care to aids or assistants and we don’t have other patients lined up in the waiting room demanding our time. Without the restrictions on care that come from working with insurance companies, we see ¼ the number of patients in one week than traditional clinics. This means we have even more time and energy to dedicate to you.
For those who are interested we also have the opportunity to host group classes or 2 on 1 sessions for those with similar conditions and goals. Ask your provider about options!
Our providers are a diverse group of dreamers and doers, busy professionals and stay at home moms. They are fitness junkies and data geeks. But what do they all have in common?
All our providers were tired of the care they could provide in the clinic and joined our team to empower the way healthcare is delivered.
We take pride in our MovementX providers because we know that they are ready to go above and beyond for you. They expect more out of themselves and the healthcare system and are pioneering a new model of care, all with you in mind. Our providers go through an application process, interviews, ongoing background checks and are held to a 5-star review standard. We have providers across the country who are specialists in a variety of treatment techniques.
If you already have a provider you would like to get started with, register here and select “I know a provider I’d like to book with.” If you don’t yet have a provider and would like us to match you with someone, register here and select “I’m looking for a provider to book with” and a member of our team will reach out to you immediately.
At MovementX, we believe in full transparency—no surprise bills, no hidden fees, and no confusion. Our hourly rates range from $150–$200, varying slightly by region, specialty, and provider. Unlike traditional clinics, our 1-on-1 concierge care ensures you receive personalized, high-quality treatment without insurance restrictions.
Ways to Make Care More Affordable:
- Use your HSA/FSA for payment.
- Get reimbursed through out-of-network insurance benefits.
- Ask your provider about bundle package discount rates.
We are committed to delivering exceptional care, and if you’re not satisfied, we offer a money-back guarantee if you are not satisfied within a week after your first session.
Have questions? Contact us at (202) 681-1474 or info@movement-x.com.
Yes! We have physical therapists who specialize in whiplash, acute injuries after car accident, post-operative care, and slips, trips, and falls personal injury cases. The convenience of our mobile model makes MovementX a perfect option for you. If you are interested in using your PIP for care, please contact us at accounts@movement-x.com or call (971) 361-9442 to begin your case
Yes! You can use your out-of-network insurance benefits to get reimbursed for care with MovementX. Our mobile concierge model gives us the freedom to provide 1-on-1, high-quality care without insurance restrictions, ensuring your treatment plan is based entirely on your needs—not productivity quotas.
How MovementX helps you maximize your benefits:
- We verify your insurance benefits upfront for total cost transparency.
- We assist with invoice submission to help you maximize insurance reimbursement.
- No surprise bills—ever.
- Our rates are often more cost-effective than in-network cash rates applied to your deductible.
- We accept HSAs, FSAs, Personal Injury Protection (PIP), motor vehicle accident insurance, and worker’s compensation.
Have questions about your coverage? Click here to learn more or contact us at (202) 681-1474 or info@movement-x.com.
Yes! You can use either your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for physical therapy with MovementX. Simply add your HSA/FSA card as your payment method when booking your session. You can also submit your receipts for reimbursement. FSA funds typically expire at the end of the year, so don’t let them go to waste! Have questions? Contact us at (202) 681-1474 or info@movement-x.com.
MovementX is non-enrolled with Medicare, meaning we do not have a contract or billing relationship with Medicare Part B or Medicare Supplemental plans. This means that we do not bill Medicare, and our clients cannot submit claims for reimbursement under traditional Medicare or secondary plans. However, some Medicare Advantage (Part C) plans may offer out-of-network coverage, so we recommend checking with your provider.
You can still choose MovementX for services in the following cases:
- Wellness & Optimization Sessions – Focused on improving mobility, strength, and injury prevention (not considered medically necessary by Medicare).
- Post-Denial Physical Therapy – If Medicare has denied additional visits at an insurance-based PT clinic, we are happy to help you.
- AgeProofYourBody Exercise Classes – Join our online group exercise classes designed for active aging!
If you have any questions about your out-of-network coverage, give us a call at (202) 681-1474 or email info@movement-x.com.
MovementX is here to help you attain all your movement and health goals. It is understandable that circumstances may arise which cause you to cancel your appointment. However, cancellations have an impact on our providers’ time and schedule. Cancellations more than 24 hours in advance will not be charged. Cancellations within 24 hours of a scheduled appointment time will incur the full price of the session.
MovementX is the easiest way to see a trusted physical therapist at home, at our clinics, or virtually so you can keep living your healthiest and best life.
